We specialize in providing operations support on insurers' existing platforms.
We operate in cost effective, U.S. based P&C Insurance talent pools. (Yes, they exist!)
We include a data-driven, "actuarial" approach to Customer Experience & Quality.
Often times, jobs aren't eliminated with our involvement. We augment operations.
Avoid fixed costs and scale up (and down) efficiently. Deploy your capital and focus where it’s most valuable.
This approach facilitates product depth, process/technology fluidity, and culture “feel.”
It doesn't have to be "All-in" outsourcing - we can support targeted areas of your operation.
We're led by a team of former P&C carrier executives with 75+ years of experience in P&C product, underwriting, sales, claims, and service.
We’re led by a team of former P&C Carrier Executives with decades of experience across P&C Operations.
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Joseph possesses twenty-two years’ experience in Property & Casualty insurance management, strategic planning, Big-4 management consulting, mergers & acquisitions, analytics, and technology strategy across Fortune 500 companies. A consulting background with Deloitte and PricewaterhouseCoopers has enabled him to partner with companies such as State Farm, GEICO, & Capital One in various large-scale transformation and digital experience programs.
Prior to joining the CXIS Team, he served as Vice President & General Manager of Operations, Underwriting, & Claims at a Property & Casualty insurance carrier. Throughout his insurance management and consulting career Joseph has acquired domain expertise in digital experience transformation, and is passionate about bridging the gap between P&C insurance companies and the evolving science of customer experience analytics.
Tonya possesses twenty-six years’ experience in designing, building, and leading Property & Casualty insurance operational centers. She has developed domain expertise in overseeing Policy Administration, Underwriting, Agency Management, and Claims organizations with a focus on delivering customer experience results, business process efficiencies, and variable scale for catastrophe-prone markets.
Her teams have supported a diverse array of Personal & Commercial Lines including Homeowners, Dwelling Fire, Private Passenger Auto, Flood, Excess Flood, Commercial Property, Commercial General Liability, Commercial Auto, Commercial Flood, Artisan Contractor, and Builders’ Risk. As Vice President of Operations at a Property & Casualty insurance carrier, she oversaw service delivery through numerous major hurricanes (i.e. Hurricanes Katrina, Isaac, Gustav, Charley, Rita, Frances, Ivan, Jeanne, and Wilma).
Cherese possesses twenty-six years’ experience in Property & Casualty operational center leadership, organizational design, and insurance process optimization. She has acquired specialized expertise in Agent & Policyholder experience, channel management, and quality oversight. Her career encompasses leadership positions in Policy Administration, Underwriting, Quality, and Training, affording her a comprehensive perspective in aligning operational excellence, customer experience, and employee development.
Cherese has held multiple leadership roles at a Fortune 500 Property & Casualty insurance carrier, where she was accountable for large-scale transformation programs. She has led Personal & Commercial line business units including Homeowners, Dwelling Fire, Private Passenger Auto, Private & Commercial Flood, and Excess Flood. Her teams have supported multiple Claims organizations through major hurricanes & flood events across the United States.